Man And Van Haringey Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Haringey provides moving, lifting, loading, delivery, and related transport services. By placing a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, sender, receiver, or any person authorised to act on behalf of the customer.

Our services are designed for domestic and commercial moving tasks, single-item transport, furniture delivery, and general man and van hire work. All services are subject to availability, vehicle suitability, access conditions, and the accuracy of the information you provide at the time of booking. We reserve the right to refuse or suspend a booking where the service requested is unsafe, unlawful, impractical, or materially different from the original description.

These terms apply to all bookings made by phone, email, online enquiry, message, or any other agreed method. They form the contract between you and Man and Van Haringey unless a separate written agreement signed by both parties states otherwise.

1. Booking Process

How bookings are formed

A booking is considered provisional until we have received sufficient details and confirmed acceptance. To arrange a service, you must provide accurate information about the collection and delivery addresses, item descriptions, access restrictions, time requirements, parking limitations, floor levels, lift access, and any special handling needs. We may ask follow-up questions to assess the labour, vehicle size, and number of operatives required.

Once we have reviewed the job details, we may provide a quotation based on the information supplied. Any quotation is an estimate unless expressly stated as fixed. If the actual work differs from the details originally given, we may revise the price, extend the time required, or adjust the scope of service accordingly. A quotation does not guarantee availability until it has been accepted and scheduled.

Confirmation and customer responsibilities

To confirm a booking, you must accept the quotation and, where requested, pay any deposit or advance amount. Confirmation may be made verbally or in writing, including by message or email. It is your responsibility to ensure that the date, times, addresses, and service details are correct. You must also ensure that someone authorised to make decisions is present or contactable at pickup and delivery where necessary.

You agree to provide safe access to the premises and any relevant permits, security instructions, or access codes needed to complete the work. If we are unable to begin or complete the service because of incorrect information, lack of access, unsuitable parking, blocked entry, absent recipients, or similar issues outside our control, we may charge waiting time, additional labour, redelivery, return journey costs, or a cancellation fee as appropriate.

We may refuse a booking if the load exceeds legal or operational limits, if items are hazardous or prohibited, if the required conditions are unsafe, or if the job cannot reasonably be completed with the equipment and crew allocated.

2. Payments

Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed, payment is due on completion of the service and must be made by the method accepted by us. We may request a deposit, partial advance payment, or full prepayment for certain bookings, including larger jobs, weekend work, time-sensitive services, or work requiring advance scheduling.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Any additional charges resulting from waiting time, extra labour, congestion, parking penalties caused by customer-provided instructions or omissions, stair carries, dismantling, reassembly, multiple trips, or changes to the agreed scope will be added to the final invoice. If the job takes longer than estimated due to circumstances beyond our control, the price may increase accordingly.

Late or failed payment

If payment is not made when due, we reserve the right to withhold delivery, retain goods in transit where lawful and safe to do so, suspend future services, and recover any reasonable costs associated with collection or enforcement. Where payment is overdue, we may charge interest and recovery costs to the extent permitted by applicable law. Any bank charges, card processing reversals, or failed transaction costs caused by you may be recovered from you.

You must ensure that the payment method used is valid and that sufficient funds are available. If a third party is paying on your behalf, you remain responsible for ensuring the payment is completed. Unless otherwise agreed, receipt of an invoice does not extend the payment deadline.

3. Cancellations and Rescheduling

We understand that plans can change. If you need to cancel or reschedule a booking, you should notify us as soon as possible. Cancellations made with reasonable notice may not incur a charge, depending on how much preparation has been undertaken and whether we have incurred costs in reserving the vehicle, labour, or time slot. Where a deposit has been paid, it may be non-refundable in full or in part, depending on the circumstances and any specific booking conditions.

Short-notice cancellations, especially those made after the team has been dispatched or has arrived at the site, may be charged in full or in part to cover wasted travel, labour, and scheduling loss. If you ask us to postpone a job, we will try to accommodate the new date, but availability cannot be guaranteed. Repeated changes may require re-quotation or a fresh booking.

We may cancel or postpone a booking if conditions are unsafe, access is unavailable, vehicle restrictions prevent completion, weather makes operation impractical, or if the customer has provided incomplete or misleading information. In such cases, we will usually offer an alternative date or refund any amount paid in advance that relates to unperformed work, subject to deduction of any non-recoverable costs already incurred.

4. Liability and Property Handling

Limitation of responsibility

We will take reasonable care when handling, loading, transporting, and unloading your items. However, our liability is limited to losses or damage caused by our proven negligence, breach of contract, or failure to exercise reasonable skill and care. We are not responsible for loss or damage arising from inherent defects, fragile construction, inadequate packing, pre-existing damage, unsuitable access, or the actions of third parties not under our control.

Unless expressly agreed in writing, we are not liable for items that you choose to pack yourself, loose goods, antiques, artwork, glass, electronics, confidential documents, or high-value items that are not declared in advance. It is your responsibility to ensure such items are suitably protected, insured, and declared before the job begins. Where you request us to disassemble, move, or reassemble items, we will use reasonable care, but we do not accept responsibility for hidden weaknesses, poor fittings, or manufacturer defects.

Property, access, and delays

We are not responsible for delays caused by traffic, road closures, parking enforcement, weather, access restrictions, or events outside our control. Where we wait at a site due to lack of access, missing keys, unpaid parking, or absence of the recipient, waiting time may be charged at our standard or stated hourly rate. If an item cannot be moved because it is too large, too heavy, unsafe, or prohibited, we may leave it in place and charge for the time already spent.

You must ensure that the property is suitable for the planned operation and that the floor, walls, doors, and fixtures are reasonably protected where necessary. We may refuse to move items if the risk of damage is excessive. Any claim for damage must be reported to us as soon as reasonably possible and in any event within a reasonable period after completion, with supporting details and evidence.

5. Waste Regulations and Prohibited Items

Where our service includes removal, disposal, or transport of unwanted goods, all waste must be described accurately and must comply with applicable UK waste regulations. You must not ask us to transport, dispose of, or handle waste that is unlawful, hazardous, contaminated, explosive, toxic, corrosive, radioactive, or otherwise prohibited unless we have expressly agreed in writing and hold the necessary authority, permits, and capability to do so.

We may decline to remove waste if it contains items that are not permitted in general disposal streams, including but not limited to asbestos, medical waste, chemicals, pressurised containers, oils, fuels, batteries, and electrical items requiring special processing, unless prior arrangements are in place. You are responsible for declaring the nature of all waste accurately. If undisclosed prohibited waste is found, we may refuse collection, stop the job, charge additional fees, or arrange lawful disposal at your cost where permitted.

Waste transfer and duty of care

Where required, we may issue or rely on appropriate documentation relating to waste transfer and lawful disposal. You agree to cooperate with any reasonable request for information needed to meet legal obligations under the duty of care regime. Any waste removed remains your responsibility until it has been accepted by an authorised facility or transferred in accordance with the law and any agreed service terms.

Man And Van Haringey does not encourage fly-tipping, illegal dumping, or the concealment of waste within ordinary moving loads. If we suspect that a collection includes undeclared waste or items subject to special rules, we may inspect the load and refuse carriage if necessary. By booking a collection or clearance-related service, you confirm that you have the right to request disposal of the relevant items and that they are presented honestly and lawfully.

6. General Conditions

We may use subcontractors or additional personnel to fulfil a booking, provided this does not materially reduce the standard of service agreed. All staff, agents, and subcontractors acting on our behalf will be bound by terms consistent with these conditions. Any failure by us to enforce a clause on one occasion does not waive our right to rely on it later.

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No variation is valid unless agreed by us in writing. These terms represent the entire agreement between the parties regarding the service, unless a separate written contract states otherwise.

7. Governing Law

These Terms and Conditions and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise. If you are dealing as a consumer, nothing in these terms affects your statutory rights.

By continuing with a booking for man and van services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you act on behalf of another person or business, you confirm that you have authority to accept these terms for that party and that all relevant information supplied is complete and accurate.

These terms are intended to provide a fair framework for the delivery of moving and transport services. They balance the need for operational clarity with reasonable protection for both sides, so that every booking can be handled efficiently, lawfully, and with clear expectations from the outset.