Terms and Conditions for Man and Van Haringey
These Terms and Conditions set out the basis on which Man And Van Haringey provides removal, delivery, transport, and related household or business moving services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms. Please read them carefully before placing an order for any man and van service in Haringey or any surrounding area. These terms are intended to be clear, fair, and practical, while also reflecting the rights and responsibilities of both the customer and the service provider.
The wording below applies to all standard jobs unless we agree something different in writing. This includes single-item transport, partial-load moves, furniture collection, light office removals, and other related carrying services. In these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer placing the booking or receiving the service. If any part of a booking is arranged on behalf of another person, the person making the booking remains responsible for ensuring that the instructions, access details, and payment arrangements are correct.
These terms do not replace your statutory rights as a consumer under UK law. Nothing in this document is intended to exclude liability where it cannot legally be excluded, including for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. Where there is any conflict between these terms and mandatory consumer law, the law will take priority. We recommend that customers ensure all details are checked in advance so that the service can proceed smoothly and without avoidable delay.
Booking Process
A booking for Man And Van Haringey may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and provided confirmation in writing or by another durable form of communication. Quotes are usually based on the information you provide, including the item list, access conditions, parking arrangements, number of helpers required, and estimated loading time. If any of these details change before the job starts, the quotation may need to be revised.
You are responsible for making sure that all information supplied during the booking process is accurate and complete. This includes the size, weight, and fragility of items; any stairs, lifts, restricted access, or long carrying distances; and any special handling requirements. If the scope of the work is different from what was described at the time of booking, we may need to adjust the price, the vehicle size, the crew size, or the scheduled time. We may also decline to carry items that are unsafe, prohibited, or outside the agreed service.
We reserve the right to refuse or cancel a booking if we believe the job cannot be completed safely, legally, or within the agreed resources. A man and van service is a practical transport solution, but it depends on reasonable access, lawful parking, and safe loading conditions. Where permits, suspensions, or special access arrangements are required, it is your responsibility to arrange them unless we have agreed in writing to do so on your behalf. Failure to provide suitable access may result in delays, additional charges, or cancellation fees.
Payments and Pricing
All prices are quoted in pounds sterling unless stated otherwise. Pricing may be based on hourly rates, fixed quotes, minimum call-out charges, mileage, waiting time, extra labour, or a combination of these factors. Any quotation we provide is usually valid for a limited period and may be withdrawn or changed if your requirements change. Unless we expressly agree otherwise, parking charges, tolls, congestion-related fees, and disposal costs are not included in the base price. The final price may also change if there are unforeseen obstacles that increase the time or effort needed to complete the work.
Payment terms will be confirmed at the time of booking or before the service begins. In many cases, full payment is required on completion of the job, although we may request a deposit, part-payment in advance, or payment upfront for larger or higher-risk bookings. We accept payment by the methods we specify at the time of booking. If payment is overdue, fails, or is reversed after completion, we may charge reasonable recovery costs, interest where permitted by law, and any associated administrative fees. Goods may be withheld or delivered only once payment has been made in full, subject always to your legal rights.
If you ask us to wait while you finish packing, obtain access, or resolve a delay, waiting time may be chargeable. Similarly, if the job takes longer than expected because additional items are added, the route changes, or the property is not ready, we may apply further charges based on the agreed rate. We will always try to keep you informed if the job appears likely to exceed the original estimate. Any written estimate should be treated as an estimate unless it is expressly described as a fixed price.
Cancellations, Changes, and Rescheduling
You may cancel or reschedule a booking, but the amount payable may depend on how much notice you provide and whether we have already allocated staff, reserved a vehicle, or incurred costs. If you cancel with reasonable notice, we may at our discretion offer a refund of any deposit, less any non-recoverable expenses. If you cancel at short notice, fail to provide access, or are not present when the crew arrives, a cancellation fee or wasted journey charge may apply. The exact amount may vary depending on the circumstances and the resources committed to the job.
We may also need to reschedule due to traffic disruption, vehicle problems, staff illness, severe weather, or events outside our reasonable control. If we have to change the booking time, we will aim to notify you as early as possible and offer a new slot. We will not be responsible for any indirect loss caused by a reasonable delay or rescheduling, provided we take reasonable steps to minimise disruption. If the service cannot be performed on the agreed date due to matters beyond our control, we may cancel the booking without liability for consequential loss.
You may request amendments to the booking, but changes are subject to availability and may affect the quote. Common changes include adding extra furniture, increasing the number of collection points, changing the delivery address, or requesting a larger vehicle. We are not obliged to accept changes that would make the job unsafe, unlawful, or materially different from what was originally agreed. Any change to the booking should be confirmed in writing where possible so that both parties have a clear record of the revised arrangement.
Service Standards and Customer Responsibilities
We aim to carry out all work with reasonable care and skill, using suitable vehicles, equipment, and staffing for the agreed task. Our team may refuse to move items that are excessively heavy, hazardous, poorly packed, or likely to cause injury or damage if handled in the usual way. You must ensure that items are properly prepared for transport and that delicate items are packed adequately for the journey. We are not responsible for damage caused by poor packing, loose contents, or the inherent weakness of items that are already damaged or unstable.
You are responsible for being present or for appointing someone authorised to act on your behalf during loading and delivery. That person should be able to confirm what is being moved, approve access, and make decisions about placement if needed. We may rely on instructions given by you or your representative, and we will not be liable for errors arising from unclear or contradictory instructions. If you ask us to leave items unattended, place them in a specific location, or carry out a task in a particular way, you accept responsibility for the consequences of those instructions unless we act negligently.
Unless specifically agreed, our service does not include dismantling, reassembly, specialist installation, electrical work, plumbing, or the movement of items that require expert handling or licensing. Where we do agree to provide additional labour, the scope of that work will be limited to what was expressly arranged. We may stop work if we consider that continuing would create a safety issue, breach a regulation, or expose us to unreasonable risk. In such cases, you may still be charged for the time already spent on the job.
Liability and Insurance
We will take reasonable care when handling your property, but our liability is limited to losses caused by our negligence or breach of contract, subject to the exclusions permitted by law. We are not liable for loss or damage arising from ordinary wear and tear, unavoidable handling marks, pre-existing defects, poor packaging, or items that are not suitable for transportation in the condition they were in at collection. Fragile, antique, high-value, or sentimental items should be declared in advance so that suitable precautions can be considered.
Where we are liable for loss or damage, our responsibility will generally be limited to the lower of the repair cost, the replacement cost, or a reasonable market value assessment, taking account of age, condition, and depreciation. You should notify us of any issue as soon as reasonably possible after delivery and provide evidence of the problem, such as photographs and a description of what occurred. We may ask to inspect the item or packaging before a claim can be assessed. Any claim must be brought promptly and in any event within a reasonable time after the incident.
Nothing in these terms limits liability for matters that cannot legally be excluded. We do not accept responsibility for indirect or consequential losses, including loss of profits, missed business opportunities, rental loss, or emotional distress, except where such loss results from a matter for which liability cannot lawfully be excluded. If you require cover for goods in transit beyond our standard arrangements, it is your responsibility to ask about additional protection before the booking is confirmed. Any insurance or cover available will be subject to its own conditions, exclusions, and claim procedures.
Waste Regulations and Disposal
Where a booking includes the removal or disposal of unwanted items, all waste-related services will be carried out in accordance with applicable UK waste legislation. Customers must not ask us to dispose of items illegally or to leave waste in any location that does not have lawful authority to receive it. We may decline to transport or dispose of certain waste streams, including hazardous materials, chemicals, asbestos, clinical waste, gas canisters, pressurised containers, and other regulated or dangerous substances. If such items are presented without prior agreement, we may refuse collection and charge for wasted time or call-out costs.
When waste is collected, the customer should be honest and accurate about what is being removed. If items are described as reusable or general household waste but are later found to contain restricted material, you may remain responsible for all resulting costs, penalties, or enforcement action to the extent permitted by law. We may require you to segregate waste types or provide details about their origin. We reserve the right to ask for clarification if we believe a load may fall within controlled waste categories or require specialist disposal channels.
Man and van hire in Haringey and elsewhere in the UK may sometimes include clearance work, but customers should understand that responsible disposal is not the same as ordinary transport. Any waste we handle will be transferred and processed in line with applicable duty of care requirements, and where needed, we may use authorised facilities or licensed contractors. If the service involves the removal of items for disposal, you confirm that you have the right to arrange that disposal and that the materials presented are lawful for us to handle under current regulations.
Governing Law and General Provisions
These terms and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless consumer law provides otherwise. If any clause in these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or provision on one occasion does not mean we waive that right or provision in the future.
We may update these terms from time to time to reflect changes in our services, pricing structure, legal obligations, or operational requirements. The version in force at the time of your booking will normally apply to that booking unless we agree a different version in writing. It is your responsibility to review the terms that apply before confirming a service. Continued use of our man and van services after any revision may be treated as acceptance of the updated terms for future bookings.
These terms are intended to support a straightforward and professional service relationship. They aim to protect both parties by clarifying expectations around booking, payment, cancellation, liability, and waste handling. If anything in the service arrangement is unclear, the safest approach is to ensure it is agreed in writing before the work begins. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full.